FAQ

The Ins And Outs of How We Do Business

Is there a minimum storage period?

Yes. The minimum period is 1 month.
What if my belongings don’t fit into the unit size I’ve ordered?

No problem, you will be able to upgrade to a larger unit.
Do I need to sign anything?

Yes, a license agreement has to be signed. It is NOT a lease. It can be terminated with 48 hours notice.
How can I pay?

Most medium to long-term customers prefer to pay by Standing Order orbecause it is more convenient that way. Once the booking is confirmed our team will help set this up.
Who provides the lock and who holds the key?

The storage facility is locked by the main security shutter and only the Hothouse Strage team has access to the key. Prior arrangment is required to access your storage facility with a minimum of 24 hours notice to the Hothouse Storage team.
Are there any hidden extras?

Absolutely not. There are no hidden extras. Not even a security deposit is needed. You will pay the 1st month’s licence fee when you move in and that is it. We cover all rates, utility bills and maintenance costs.
Do I pay weekly or monthly?

You will be invoiced calendar monthly in advance for your unit and will pay for a full month initially. The next month’s payment will be calculated pro-rata for the days required to align the billing cycle to the 1st of the month.
How much does it cost and how often can I have access to my unit?

Access to your unit is FREE and UNLIMITED. Prior arrangment is required to access your storage facility with a minimum of 24 hours notice to the Hothouse Storage team.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

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Cancellation Policy

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Satisfaction Guarantee

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